Legal

Privacy Policy

Last updated: 17 July 2026

Chick'in ("we", "us", "our") respects your privacy. This Privacy Policy explains what information we collect when you order from us or use our website, why we collect it, and how it's used. By using our services, you agree to the collection and use of information as described in this Privacy Policy. If you do not agree, please refrain from using our services.

1. Information We Collect

1.1 Personal Data

When you place a collection order, or contact us directly, you may provide personal information such as:

Full name
Email address
Phone number
Order and collection details (items, spice level, collection time, notes)
Payment information, processed securely by our payment provider, SumUp — we never see or store your card details
Any other information you send us directly

1.2 Usage Data

We may automatically collect certain information when you visit our website, including:

IP address
Browser type and version
Pages viewed and time spent on our site
Date and time of your visit
Device and operating system information

This data helps us understand how people use the site and improve it.

1.3 Cookies and Local Storage

We use your browser's local storage to remember what's in your basket between visits, so it's still there if you leave the page. We may also use cookies or similar technologies to analyse site traffic. You can clear this at any time, or manage cookies, through your browser settings.

2. How We Use Your Information

We may use the information we collect to:

Process, prepare and confirm your order for collection
Send order confirmations and updates by email or SMS
Respond to questions if you contact us
Analyse usage data to improve our website and menu
Comply with legal or tax obligations, and prevent fraud

3. Sharing Your Information

We do not sell or rent your personal information to third parties. We may share it in the following situations:

Payment processors: SumUp processes your card payment securely on our behalf.
Service providers: trusted third parties who help us run our services, such as our order confirmation email provider.
Legal requirements: when required by law or to respond to a valid legal request.

4. Your Rights and Choices

You have the right to:

Access, correct, or ask us to delete your personal information
Opt out of marketing messages at any time, if you've opted in, by contacting us
Manage cookies and local storage through your browser settings

To exercise these rights, contact us using the details below.

5. Security of Your Information

We take reasonable steps to protect your personal information from unauthorised access, use, or disclosure. However, no method of transmission or storage over the internet is completely secure, so we cannot guarantee absolute security.

6. Children's Privacy

Our services are not directed at children under 13 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such data, please contact us and we will promptly address it.

7. Third-Party Links

Our website and social media pages may include links to third-party sites, including Instagram and TikTok. We are not responsible for the privacy practices or content of these external sites — please review their own privacy policies separately.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be reflected on this page with an updated "Last Updated" date. Continued use of our services after changes means you accept them.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, get in touch: